The aqKWa Savings Engine™

The aqKWa Savings Engine™ is a simple, flexible, interactive platform designed specifically for water companies and other water providers. It not only lets you engage your customers and start positive dialogues – but it also helps you save on your operational and business costs too, in the short, medium and long term.

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Based on ten years of supporting water companies, our expertise is proven to help you do all this, in an affordable, simple and entirely bespoke way:

  • Create customer relationships based on positive engagement
  • Dramatically reduce your costs to serve
  • Provide comprehensive low-cost customer service solutions
  • Provide customer data at your fingertips, with real-time reporting
  • Open up potential new revenue streams and channels of distribution.

A proven way to conserve water and reduce costs


The aqKWa Savings Engine™ is a proven way to help your customers conserve water – while helping you streamline and reduce your operating costs. It’s also easy to use, for both your organisation and your customers. Costs are competitive, and your customers don’t pay a penny. Plus, with total back-end support and a simple interface, it’s fully automated and takes care of many of your day-to-day admin tasks.

Choose the features that suit your objectives and regulatory framework


The platform is entirely flexible, and agile enough to suit any water organisation worldwide. Our unrivalled knowledge of this sector means we understand the requirements and nuances involved in operating in the global water arena, and we’re currently expanding our business throughout Europe, the US and Australia. So with the aqKWa Savings Engine™, you can pick and choose the features that work for you.

An unrivalled source of data for your organisation


By inviting your customers to answer a series of targeted questions on their water and energy usage, the aqKWa Savings Engine™ collects and collates rich, deep data, which can help you get closer to your customers – and plan water-efficient communications, operational and commercial strategies.

Informing and empowering your customers


On its simplest level the aqKWa Savings Engine™ is designed to inform your customers on how much water they use, where they use it most, and how they can change their usage. It gives them the ability to understand the value of water, and make informed decisions.

However, it’s also in your organisation’s interest to empower your customers So the aqKWa Savings Engine™ also gives your customers the ability and resources to pro-actively discover and resolve problems themselves – so there are no billing surprises, a reduced number of leaks, and of course, fewer contacts to customer service.

The aqKWa Savings Engine™ will


The aqKWa Savings Engine™ gathers in-depth data on your customers’ water and energy usage, via a tailored set of questions. It then gives them personalised results and advice on how to improve.

You have complete access to all this data – and total real-time control over what you see. Via your aqKWa Savings Engine™ control panel, you’ll be able to view every interaction and resolution. You set the parameters that suit you, and the software does the rest.

The control panel can deliver real-time reporting on:
  • The number of registered users
  • How much water your customers believe they use by appliance – without the need to invest in smart meters, or analyse complex data
  • What appliances your customers have, and how they consume water
  • Average potential savings per household – plus the actual savings being made
  • Occupancy per house
  • Percentage of households with leaking appliances and pipework
  • Customer contact details and other data such as the size of their property, whether or not they have a garden – and much more.
Secure management of data
We are ISO 27001 accredited for data security and information management, and have been managing data for water companies for ten years. Find out more about how managing data is core to our customer service.
The aqKWa Savings Engine’s invites your customers to answer a few simple questions on their water usage, then gives them a personalised report on an easy-to-use dashboard – enabling them to decide how they want to manage their water usage.

Your customers can:
  • See how much water they use, how they use it – and decide how they want to manage it
  • Get personalised tips on how to save, based on their own usage
  • Compare their usage with others in their area, creating social norms around what’s acceptable usage – a powerful tool in managing water consumption
  • Learn from detailed information on water conservation.
You benefit from:
  • More engaged, pro-active customers
  • A more positive relationship, with fewer ‘bill shocks’ or nasty surprises.
Once customers have answered the aqKWa Savings Engine’s tailored questions, they can view their personalised results on their dashboard. They’re able to see if they’re using too much water – and are given tips and potential savings based on their data. They can also see information on fixing any issues, together with links to local approved tradespeople.

Customers are also given access to relevant water-saving products (with estimated payback based on their own data) – and can compare their water usage with others local to them.

Your customers can:
  • Identify and fix issues like leaking pipes
  • Access a range of relevant water-saving products (with payback periods based on their own data)
  • Link to local services including plumbers
You benefit from:
  • Invaluable data and real-time reporting
  • Engaged, pro-active customers
  • Reduced costs, with fewer issues becoming expensive problems
The aqKWa Savings Engine™ is built to be agile and flexible – and you can choose the features that are relevant to your organisation. One of these features is seamless online Customer Service – designed to reduce your admin and costs, while dramatically increasing customer satisfaction. Tailored specifically to water companies, it employs bespoke fact-gathering via a custom-built online hub, which your customers and employees can use.

Your customers can:
  • Easily and quickly access support for a wide range of issues by phone and online
You benefit from:
  • Tailored fact-finding and automatic filtering to relevant department
  • Reduced admin and increased efficiency
  • Real-time reporting and SLA monitoring
  • Satisfied customers and increased transparency.
With the aqKWa Savings Engine™, you can choose to benefit from simplified, entirely Automated Rebate processing. Simply select which products you want to offer rebates on, and then the software does all the rest – even communicating with your Accounts department.

Your customers can:
  • Apply for rebates online quickly and easily
You benefit from:
  • Complete control of rebates and applications
  • Increased speed of processing
  • More relevant targeting
  • Reduced, simplified admin
  • Real-time data and reporting
By inputting their water usage to the platform, your customers will be able to see if they’re using an unusually high amount – and a potential leak will be flagged. By choosing our Leak Detection feature, you can then give your customers detailed information on leak prevention and resolution, together with links to local approved tradespeople – all via the aqKWa Savings Engine™.

Your customers can:
  • Identify and report leaking pipes
  • Find and contact local tradespeople to fix them
You benefit from:
  • Reduced costs from potential leak
  • Engaged, pro-active customers
  • Reduced costs, with fewer issues becoming expensive problems
Via customers’ personalised water usage results, the aqKWa Savings Engine™ is able to present them with highly targeted water-saving products. You can choose this feature to either give your customers access to cost-saving products (some of which may be free if they qualify) – or use it as a showcase for your own products and services.

Low cost, with estimated savings and payback
These products are not only directly relevant to customers’ issues and at a competitive cost – but they’re presented with estimated savings, plus an indication of time taken for them to pay for themselves, all based on the customer’s data. This places the product in context – and as platform users are already in a saving frame of mind, makes it all the more compelling.

The aqKWa Savings Engine™ can also link your customers to relevant services, such as energy switching, home insurance purchase – all based directly on the data received by the platform.

All of this is optional, and can be based on your organisation’s objectives and regulations framework.

Find out how you can join our ever-growing network of suppliers.
Customers using the aqKWa Savings Engine™ can be presented with products and services which are directly targeted to them, using the data they’ve provided. We provide you with the opportunity to join our affiliate programme, whereby you showcase your products or services through our channel – getting them in front of potential customers. We’re in a position to offer water-saving and energy saving products, and services such as home insurance to already-engaged and motivated customers.
The aqKWa Savings Engine™ comes with full marketing support to help you promote and continue dialogues with your customers. From editable email templates, to a full communications strategy to keep them engaged and pro-active – the platform lets you be as involved as you want to be.
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